Contact Mickey13 Casino
Live chat is open 24 hours a day and is the fastest way to reach a person. Email is better when a document needs attaching or you want a written record. We do not run a phone line — rather than hide that, here is exactly what we do run and how quickly each route answers.
Last updated: 12 September 2026 · Chat and email staffed around the clock
Pick the right route
In the bottom corner of every page once you are signed in. Best for anything urgent: a deposit that has not landed, a bonus that did not credit, a game that froze mid-round.
24/7 · usually under 5 minutes[email protected] — logins, verification documents, loyalty points, VIP levels, tournaments, closing an account.
Answered within 24 hours[email protected] — deposits, withdrawals, limits, a transfer that has not arrived. Include the amount, the method and the date.
Answered within 24 hours[email protected] — a copy of your data, a correction, deletion, or a marketing opt-out that did not take effect.
Acknowledged in 2 business days[email protected] — for when support has already answered and the answer did not settle it. A manager reads every one.
Answered within 5 business daysLimits, cool-off and self-exclusion can be set instantly in Account → Responsible Gaming, or ask chat to do it for you. No explanation required.
Applied immediatelyWhat to include
Nine out of ten follow-up emails exist because the first message was missing something. Save yourself the round trip:
- Write from the email address registered on the account. A message from another address means we cannot discuss the account at all.
- Your username. Never your password — we will never ask for it, and anyone who does is not us.
- For a payment: amount, currency, method, and the date and time as close as you can get it.
- For a game issue: the title, roughly when it happened, and the round reference if the game showed one.
- For verification: clear photos of the whole document, corners included, nothing cropped or glare-covered.
- A screenshot, if there was an error message. It usually saves a day.
How quickly we answer
| Route | Typical | Outside limit |
|---|---|---|
| Live chat | Under 5 minutes | Busiest on Friday and Saturday evenings AEST |
| Email, general | Within 24 hours | Longer if documents are attached and need checking |
| Verification | Within 24 hours of upload | Up to 72 hours if a document is unclear |
| Withdrawal query | Within 24 hours | Payments themselves complete in 0–24 hours after approval |
| Complaint | 5 business days | We write before the deadline if it needs longer, not after |
Why there is no phone line
Support runs on chat and email, in English, German and Spanish, at every hour. A phone line staffed around the clock in three languages would either be a queue or a voicemail box, and neither is faster than a chat window that answers in minutes.
It is a fair thing to dislike. If a call is genuinely the only way to resolve something, say so in chat and the team will arrange the best equivalent we have.
If we get it wrong
- Tell support and give us the chance to fix it. Most things end here.
- Not fixed? Email [email protected] and ask a manager to take it on — five business days.
- Still not settled? Ask for the final response in writing, with the decision and the reasoning behind it.
- Take that response to the Malta Gaming Authority, which regulates our licence, or to the dispute resolution body named in it. Complaints must be raised within six months of the event.
Support that is not ours
Some things need somebody outside a casino, and we would rather hand you the number than keep you talking to us.
Free and confidential, 24 hours a day, anywhere in Australia — counsellors, not a script. They also support family members.
Crisis support, day or night. In an emergency call 000 first.
The national self-exclusion register. One registration covers every licensed Australian online operator.
More detail, including the tools inside your own account, is on our responsible gaming page.
Everything else is on the site
Bonuses, the cashier, the loyalty program and nine common questions, all one click away.