Terms & Conditions

The agreement

This page, together with the Privacy Policy, the Cookies Policy and the terms published with any individual promotion, forms the contract between you and Mickey13 Casino. Where a promotion's own terms say something more specific than this page, the promotion wins for that offer only.

We may change these terms. Material changes are emailed to the address on your account and posted here before they take effect, and the date at the top always matches the version in force. Continuing to play after that date means you accept the new version.

Who may open an account

• You are at least 18 years old.
• You are acting for yourself, with your own money, and not on anyone else's instructions.
• Online gambling is lawful where you are sitting. That is your responsibility to check, not ours.
• You are not currently self-excluded with us or through a national scheme.
• You are not an employee of Mickey13 Casino, of one of our 40 game studios, or an immediate relative of one.

Accounts opened in breach of any of these are closed. Deposits are returned; winnings generated in breach are void.

Your account

Register with details that match your identity documents, because they will be checked. Keep them current — a withdrawal to an address you moved away from two years ago is a delay you created.

One person, one account. If you open a second, we merge or close it, and any bonus taken twice is removed.

Your login is yours alone. Anything done through it is treated as done by you, so if you think someone else has your password, change it and tell support the same day.

Deposits and withdrawals

Deposits start at $5, though the individual minimum depends on the method: $5 on American Express and Visa, $10 on Maestro, iDebit, Mastercard, Bitcoin and Dogecoin, $15 on MuchBetter and Flexepin. Accounts can be held in AUD, USD, GBP, ETH or USDT.

Withdrawals run from $10 to $10,000 and are processed within 0 to 24 hours of approval. Where practical, money returns by the route it arrived on — a card deposit is refunded to that card first, and only the balance above it goes elsewhere. That is an anti-money-laundering requirement, not a preference.

We do not charge a fee for withdrawing. Your bank, card issuer or the blockchain network may, and we have no control over that.

Bonuses and free spins

The welcome offer adds 200% to your first deposit up to $2,000 and gives you 100 free spins. Reload bonuses appear from time to time, and VIP members receive tournament invitations and tailored offers.

• Bonus funds and anything won from them carry a playthrough requirement. The figure is stated on the offer itself — check it before you claim, not after.
• Until playthrough is met, bonus money is not withdrawable. Requesting a withdrawal early forfeits the outstanding bonus and its winnings.
• Games contribute to playthrough at different rates. Slots usually count in full; table and live dealer games count less.
• One welcome bonus per person, household, IP address and device.
• Bonus hunting — low-risk betting patterns designed to clear playthrough without real exposure — voids the bonus and any winnings from it. Your own deposit is never touched.

Loyalty points and VIP levels

Every wager on an eligible game earns points at the rate set for that game, and points move you through four VIP levels. Each level up raises your cashback rate above the standard 5% and adds free spins offers, priority support and personalised promotions. Your dashboard shows the running total in real time.

Points have no cash value until you redeem them, cannot be transferred between accounts, and are removed together with the wagers that earned them if a round is voided. Closing an account forfeits any unredeemed balance, so spend them before you go.

Weekly slot tournaments run on published leaderboards. Where a tournament sets its own rules — eligible games, minimum stake, prize split — those rules apply for that event.

Games, RNG and malfunctions

Our 3,830 titles come from 40 independent studios. Outcomes are produced by random number generators that the studios have had independently tested; we cannot see a result before it happens and we cannot alter one afterwards. The library's average RTP of 95.5% is a long-run statistic across millions of rounds, not a promise about your session.

If a game, the platform or a connection fails mid-round, the round is settled at the state the server recorded. Where the server has no valid result, the round is void and stakes are returned. A display showing a win that the server never recorded is a display error, and it does not create a payout.

What is not allowed

• Using someone else's identity, card or wallet.
• Automated play — bots, scripts, or software that plays on your behalf.
• Collusion between accounts, at a table or in a tournament.
• Deliberately exploiting a fault instead of reporting it.
• Chargebacks raised instead of talking to us. A disputed deposit freezes the account until it is resolved.
• Abuse of our staff. Support will end a conversation that turns abusive, and repeat behaviour closes the account.

Where we find any of this, we may suspend the account, void the affected winnings and report the matter to the regulator or to the police if the law requires it.

Safer gambling obligations

You can set a deposit limit, a loss limit, a session reminder or a cool-off period at any time, and you can self-exclude. Tightening a limit takes effect immediately; loosening one waits, deliberately, so the decision is not made in the middle of a session.

We monitor for patterns that suggest gambling has stopped being entertainment, and we may contact you, restrict promotions or close an account on that basis. Full detail sits on the responsible gaming page, including free Australian support on 1800 858 858.

If something goes wrong

1. Raise it with live chat or email [email protected]. Most issues — a missing deposit, a bonus that did not credit — are settled here within hours.
2. If the answer does not resolve it, ask for the complaint to be escalated. A manager takes it on and responds within five business days.
3. Unhappy after that, request the final response in writing. It will set out our decision and the evidence behind it.
4. You may then take the matter to the Malta Gaming Authority, which regulates our licence, or to the alternative dispute resolution body named in the final response.

Complaints must be raised within six months of the event. Keep your own records of the session and any reference numbers — they make every step faster.

Liability

We run the site with reasonable care, but we do not promise uninterrupted access. Maintenance, connection failures and outages at a game studio all happen. Where a fault is ours, our responsibility is limited to the affected stakes.

Nothing here limits any liability that the law does not allow us to limit, and nothing removes rights you hold as a consumer under Australian law.

Governing law and contact

These terms are governed by the law of Malta, where our licence is held, and the Maltese courts have jurisdiction. Statutory consumer rights in your own country are unaffected.

Written notice reaches us at [email protected]. Our contact page lists the direct route for accounts, payments, privacy and complaints.